Getting black screen connecting to VMware View desktops?

Did come across this on the forums and seems fairly ubiquitous insofar as reports.

Symptoms

If you recently:

i) upgraded to version 6.0 Update 1 for ESXi

ii) Running the latest VMware Tools for View Desktops

iii) But have an older view agent installed

Will see in the PCOIP logs (<drive letter>\ProgramData\VMware\VDM\logs
LVL:0 RC:0 EXTERN :svga_devtap ==> second render failed: 0xc0000008

LVL:0 RC:0 EXTERN :svga_devtap ==> Error: screen dma failed

LVL:0 RC:0 IMG_FRONTEND :flip_frame_buffer: General flip error [1 results for 1 displays]: [4001, 0]

LVL:0 RC:-500 IMG_FRONTEND :open_displays(): Flip error in open display first flip.

Fix?

Upgrade your View agent to the latest version (issue above occurred for me in Horizon 6.2 so latest View agent there and i was up and running).

 

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