Tag: HTML5

Troubleshooting HTML5 receiver issues

Recently in the lab updated the HTML5 receiver (version 2.3) on my storefront servers. After which hit issues with my connection going “in and out”.

Turns out my patching wasn’t up to scratch. XenApp 6.5 environment and moving hotfix rollup pack 7 (per CTX129229) resolved the issue.

What was instructive was enabling HTML5 logging per https://support.citrix.com/article/CTX217352

What did help me gather from it was it was session reliability-related. Sure enough when I switched it off all worked. Ultimately though did want to leave enabled so updating to latest HRP resolved but the HTML5 logging was very useful on this occasion as reasonably negligible so a good takeway

 

You’ve upgraded to StoreFront 3.5. You find your iPad’s have stopped working with the updated HTML5 receiver what gives?

Hit this very scenario this week, was at a bit of a loss and had a nagging feeling we had few options as officially iPad’s (or more specifically their OSes) are not on the supported list for using the HTML5 receiver. Thanks be that in the end all was well, if folks do encounter same as per Michael’s you may have to directly specify “light” in the “change receiver” option on the storefront landing page. More details enclosed.

http://discussions.citrix.com/topic/377091-cannot-access-citrix-apps-from-ipad-using-html5-receiver-post-upgrade-to-sf-35/